I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink
Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive strengths and weaknesses, and market reach.
A new paradigm in IT Management Tools
Nexthink is perfectly placed to take advantage of the IT industry trend towards end-user centric computing, hybrid IT and analytics. Nexthink provide a sophisticated solution for visualizing IT infrastructure from an end-user perspective in real-time and over time.
This is a next-generation solution for forward thinking organizations focused on transforming the end-user experience, proactive identification of probable causes before end-users flag them as issues and generally increasing service quality.
Key Capabilities Table:
|KEY BUSINESS CONCERN||KEY ISSUES||NEXTHINK – KEY CAPABILITIES|
|IT Operations||Service quality gap between what IT believes its delivering and end-user experience||View service quality from an end-user perspective|
|Majority of incidents are not reported by end-users||Proactive Problem Management via end-user analytics|
|Demand to release applications at faster cadence||Measure service quality before, during and after App deployments|
|IT Projects||Stale or incomplete inventory||Real-time analysis of IT Infrastructure|
|Lack of insight into project delivery||Real-time visibility during App deployment and baseline service quality before and after|
|Inaccurate, out of date or failed CMDB implementations||Continuous automated relationship and connectivity mapping in real-time|
|IT Security||Poor visibility of IT infrastructure and connectivity||CCTV-like experience recording real-time and historical|
|Zero-day exploits and rogue behavior||Real-time monitoring and alerting of unauthorized or abnormal application and connectivity activity|
|BYOD and end-user centric behavior||End-user centric relationship and connectivity mapping|
Major Product Components – Nexthink V6
- Collector – continuous real-time monitoring creates a ‘highlight reel’ of each endpoint and end-user.
- Engine – continuous real-time analytics and alerting, discovery and dynamic pattern analysis to identify anomalies.
- Finder – real-time visualization and ability to smart search, pivot on data / findings, look for patterns, and create custom investigations, alerts and actions.
- Portal – near real-time visualization and historical trend analysis, sophisticated custom dashboards that include metrics, goals, thresholds, and status indicators.
Read the full review on Tools Advisor here.
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About Martin Thompson
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.