The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

What tool manufacturers don’t tell you about implementation

tool implementation success

The importance of focus when standing up a new ITAM practice and avoiding scope creep

This podcast features Kristy Hawkins and Andrea Anderson of Xcite Consulting.

This is an interesting and wide ranging conversation covering standing up an ITAM practice, tool success and working with stakeholders.

Importantly, Andrea suggests that building a lasting ITAM practice involves coming out of your comfort zone to reach out and connect with new individuals across your business. Kristy and Andrea share how to go about doing this based on real life experience.

Kristy and Andrea also cover what tool manufacturers don’t tell you about implementation, building a tool implementation team and negotiating with tool manufacturers to increase your chances of success. Thanks to Kristy and Andrea for sharing their experience.

Kristy Hawkins (Left) and Andrea Anderson (Right) from Xcite Consulting

Topics include: 

  • The importance of focus when standing up a new ITAM practice and avoiding scope creep
  • Building a team to support tool implementation
  • How to build connections with new stakeholders you’ve never worked with before
  • Coming out of your comfort zone to build a lasting ITAM practice
  • What tool manufacturers don’t tell you about implementation
  • Negotiating with tool manufacturers before purchase to increase chances of success
  • The biggest thing people wish they’d known before implementation of ITAM tools
  • Effective communications and organisational change

Podcast back catalogue:

You can either listen to the podcast directly on your device using your preferred podcast player or directly via the web via soundcloud. Search ITAM Review Podcast on your podcast player or use the links below. If you need any help listening in please contact us.

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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