Book Review: “Owning ITIL” by Rob England (a.k.a The IT Skeptic)
Rob England, The IT Skeptic According to the blurb on the back cover, ‘Owning ITIL’ by Rob England, is aimed at ‘all decision makers who are presented with an ITIL proposal or asked to oversee or own an ITIL project’. I believe it has a much wider remit than that, and recommend...