This article has been contributed by Thomas Trenz, CEO at JDisc. More and more companies adapt their IT processes to the ITIL best practices to increase the efficiency of their IT service management. According to Wikipedia, ITIL “is a set of practices for IT service management (ITSM)...
Stay Ahead of the Market
Receive free monthly updates about the SAM, ITAM, and Software Licensing market, upcoming events & link to resources you won't find anywhere else!