Tag: IT Service Management
Will any software vendor be able to deliver best of breed ITAM and ITSM in one solution? [Meeting of North and Baltic Sea]Cloud based ITSM vendor Cherwell Software has acquired ITAM vendor Express Metrix.
We’ve seen continued convergence between ITAM and ITSM over the last few years...
Are we reaping the benefits of ITAM and ITSM growing together?
In the long (or not so long, if you look at it historically) transition of IT from an inscrutable, arcane new force in corporate America to a routine extension of just about everyone’s experience now from age two and...
Research from 2011 – ITAM vs. ITSM
I have been asked to present at the BCS Configuration Management annual conference on the 10th June.
For my presentation I would like to explore the ITAM profession, ITAM teams and ITAM’s relation to other parts of the business.
Back in 2011...
Remember you are not alone!
Welcome back! Following on from my previous post, here are my next top tips for Software Asset Management.
Tip 3: Read the EULA!
The EULA, or End User License Agreement is that little box that pops up as you are installing a shiny new program or app. It...
Use your ITAM knowledge to become a trusted decision influencer.
As IT organizations diversify, Asset Managers must broaden their focus.
It’s a great opportunity to build influence, but those who ignore the change risk their role becoming less relevant.
For many years, though,...
Aiming to create a harmonious marriage of IT management interests this month are Hornbill Service Management and Certero who have announced a new strategic partnership.
The firms say that they realise we are “far beyond” simply managing printers and laptops on a network in terms...
Back in August I conducted a survey into how ITAM is integrated into ITSM. Thank you to all those who took the time to participate.
I believe there is a great opportunity to bring ITAM and ITSM closer together for mutual benefit. This survey asked how ITAM was positioned within the...
Rob England, The IT Skeptic
According to the blurb on the back cover, ‘Owning ITIL’ by Rob England, is aimed at ‘all decision makers who are presented with an ITIL proposal or asked to oversee or own an ITIL project’.
I believe it has a much wider remit than that, and recommend...
Staff&Line UK Ltd today announced that it has recently appointed a new Professional Services Manager to boost the UK division. David Sanders is an experienced hands-on technical manager with a track record of delivery within Technical Support, Service Desk and IT Infrastructure...
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