Version 4 of the Information Technology Infrastructure Library (ITIL4) was released in Q1 in 2019. This article, from guest contributor James Jones, looks at how ITIL4 influences software asset management practices.
ITIL is a framework that describes best practices both...
This independent review is part of our ITAM vs. ITSM Integration group test.
Matrix42 [Best in Class]
To read the summary, strengths and weaknesses, and criteria please visit this page.
I recently reviewed Matrix42 for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here.
To read the summary, strengths and weaknesses, and criteria...
This article has been contributed by Thomas Trenz, CEO at JDisc.
More and more companies adapt their IT processes to the ITIL best practices to increase the efficiency of their IT service management. According to Wikipedia, ITIL
“is a set of practices for IT service management (ITSM)...
Ahead of the IAITAM Spring Conference, and his presentation on “ITIL – where is the strategy?”, Brian Johnson, Vice President at CA Technologies talks about the requirement for an IT service management strategy.
To maintain market competitiveness,...
Tips from the Trenches
Software Asset Management (SAM) is a key process for any organisation to meet its legal, financial and reputational responsibilities. The ITIL definition for SAM is ““Software Asset Management (SAM) is all of the infrastructure and processes necessary for...
The terms ‘Policies’, ‘Processes’ and ‘Procedures’ are ITIL battle cries and are often interchanged with each other.
It is commonly stated by experienced practitioners that implementing an IT Asset Management practice (or any other strategic IT...
It is with great pleasure that I welcome Martin Chalkley to The ITAM Review.
There is a real thirst for knowledge and guidance in the IT Asset Management market and we have seen increased demand for our no-nonsense vendor neutral consulting.
Martin joins as Analyst to offer specialist...
Rob England, The IT Skeptic
According to the blurb on the back cover, ‘Owning ITIL’ by Rob England, is aimed at ‘all decision makers who are presented with an ITIL proposal or asked to oversee or own an ITIL project’.
I believe it has a much wider remit than that, and recommend...