Users Not Satisfied with Larger ITAM Tools
Below are some of the early findings from the 2010 Tools Census. To complete the census please click here.
Best and Worst Satisfaction Ratings
Which (category) best describes your current role?
The number of tools being used by respondents
Please rate your overall satisfaction for your primary ITAM or SAM tool or technology (1- Not Satisfied, 10- Very Satisfied)
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About Martin Thompson
Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.
Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.
He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.
Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).
When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.
Connect with Martin on LinkedIn.
Some clarification:
“Highest
rankings” are those tools that received an average of 6-10 for user satisfaction so far.
“Lowest rankings” are those tools that
received an average of 0-5 for user satisfaction so far.
Martin,
I wanted to provide some strong evidence to refute the early ITAM Review
Tool Census results. ManageSoft recently performed a customer satisfaction survey as part of our Microsoft Gold membership renewal. Here
are a few of the results from our customer survey:
Overall performance of the company: 77% rated us 6 or higher (9 best, 1 lowest)
Quality of Products: 84% rated our products 6 or higher
And perhaps most telling– on the following competitive advantage
question:
“In general, how would you rate the competitive advantage provided to your company by using Managesoft Corporation rather
than using any other company that provides similar solutions, services, products, support, etc.?”
40% said our products gave them a
Big or Vital competitive advantage, and
35% said it gave them some competitive advantage. So fully 75% of our customers said that we
provide them with a competitive advantage.
I’d also ask your readers to stay tuned for exciting announcements coming next week on
our Enterprise Compliance Manager SAM product.
Regards,
John Emmitt
Director of Marketing
ManageSoft
In my opinion, Martin has strived to provide independent and nonbiased information on the ITAM Review. I would only assume the same for
this survey. He has placed it online for all to participate in and seeing that his website is very targeted, it is safe to say that only
people who are active in the ITAM branch would find access to the survey.
On the other hand, I woud not consider a survey done in
cooperation with or in support of MS as nonbiased or independent. In other words, the findings of the ITAM Census are much more telling
and important to me than a customer satisfaction survey as part of a Microsoft Gold membership renewal. In addition, because the
audience of the ITAM Census is much more broad than the customer base of one solution providers, the Census again has more weight and a
balanced view.