The ITAM Review

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SAM Managed Services: Computacenter (Vendor Profile)

computacenterComputacenter is a £3BN IT infrastructure services business with 12,000 employees across Europe. They have developed some modular asset management services for clients struggling with too much information and not enough intelligence.

C3 Software

Computacenter offer ‘C3 Software’ on an on-going managed basis, which is powered by License Dashboard and hosted in their Manchester data centre (which meets G Cloud requirements). The SAM Managed service offering is part of the Computacenter Shared Services Factory, which is touted as an ‘operating model for industrialising IT’.

Historically Computacenter’s default inventory tool for clients is Eracent, however using License Dashboard they are also able to tap into a variety of existing onsite inventory tools to provide their SAM service.

As with other providers in this review services are broken into a number of phases depending on the situation and maturity of the client:

  • License Snapshot Entitlement
  • Asset Discovery
  • License Reconciliation: Discovery vs. Entitlement
  • License Contracts and Renewals Management

In a nutshell, you might say Computacenter are offering License Dashboard hosted and implemented against an SLA. This combines software, licensing intelligence, process horsepower and hosting.

Typical Engagements

A license manager is typically assigned to each customer installation to interpret results and add intelligence. The Computacenter SLA typically involved recognizing and identifying 95% of gaps within a 45-day time frame with monthly or six monthly reporting.

Computacenter customers can accrue service credits based on spend in other areas to apply against SAM services work, they can also offset savings generated as a result of SAM projects against future SAM work – therefore building momentum into their SAM activities.

Geared up for Growth

Computacenter admit they are only just getting started with only 9 customers and 85,000 devices being managed with C3. However they are certainly geared up for growth with a good foundation and heritage in managed services and consulting services. The goal is to develop a centre of excellence in the UK before expanding across Europe.

Existing SAM Managed service clients include some enviable large UK corporate brand names. They just have the challenge of growing from their initial foundation and convincing the small army of consultants and account reps at Computacenter of the business value.

Download the full SAM managed services report for free here.

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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