Axios ITOM Suite review
Axios ITOM Suite
Summary
Axios ITOM suite provides a flexible, configurable platform for IT Operations Management, including IT Asset Management. Particularly suited to large customers the potential to integrate modules as required means ITOM suite is well-placed to deliver value for those seeking an integrated IT Management suite.
Overall
-
Customer Review - Customer Service - 88%
88%
-
Customer Review - Value for Money - 93%
93%
-
Customer Review - Customer Support - 88%
88%
-
Customer Review - Recommend a Friend - 88%
88%
-
Customer Review - Overall Satisfaction - 90%
90%
Pros
Company Experience and scale
Integration with Axios’ ITSM & ITBM tools
Choice of Licensing Model – Perpetual or Subscription
No additional charge for publisher support packs
Choice of Agent or Agentless discovery
ITAM as part of a wider ITIL/ITSM platform
Cons
No modelling or scenario-building capability
No support for IBM PVU metrics or ILMT integration
Look and feel
No out-of-the-box support for Software Vulnerability reporting
Strengths
Compliance with regulatory standards and laws;great manegement of ICs (discovery, storage, relationship, etc.);Possibility of customization according to the client’s need; best service support; integration with various IT tools.
Weaknesses
Update to HTML5;
Strengths
In a single tool, have the possibility to inventory the park, manage licenses, manage software use, monitor from performance to applications, SAM, intergration with ITSM tools, among other possibilities.
Weaknesses
Absence of a community or forum about the product with active participation.
Strengths
Easy and deep of discovery.Details about server and software also in agentless mode.,Easy and deep of discovery.Details about server and software also in agentless mode.
Weaknesses
The color of user interface.
Strengths
Integration into the Axios assyst product.
Weaknesses
Lack of a linked library.
Feature requests:
End-to-end automation (Service request catalogue, authorisation, license check, provisioning/management and auto-reclaim).
Analyst Review - AJ Witt, 2019
Axios’ Assyst ITSM product is very well-regarded and of long standing in a mature market. In keeping with many competitors in the ITSM space Axios have built out capabilities in other areas to supplement the strength of their ITSM product. Their experience of dealing with large customers – the target customer for their products is 5000+ seats – has been applied to ITAM by way of their IT Operations Management (ITOM) product.
It is this integrated, platform approach which is Assyst ITOM’s greatest strength. Placing ITAM in the context of how the rest of IT is managed offers opportunities for data-sharing and insight not possible with solutions just focused on ITAM. For example, Assyst ITOM surfaces Service Mapping, enabling an IT Asset Manager to see software and hardware deployments in the context of the service they provide to the business. It’s one thing to know there are some unpatched, out-of-support SQL Servers in your environment, but do you know what they’re used for? Assyst ITOM’s Service Mapping enables that.
Company Details
Headquarters:
Axios House
60 Melville Street, EH3 7HF
Edinburgh, United Kingdom
- Company Metrics
- Founded: 1988
- Location: Edinburgh, UK
- Territories Served: Worldwide
- Legal Status Private Company
- Tags: 31822 · Axios · ITOM Suite · MP Asset Inventory · Specialist ITAM Tools
