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Community Survey: Software Publisher Audits during COVID-19

Software Publisher Audits during Covid-19

Software Publisher Audits during COVID-19

Have software publisher audits stepped up as a result of the COVID-19 outbreak?

Auditing customers is a tried and tested means of generating revenue for software publishers during a downturn – but has the threat of audits materialised? Please share your views via our audit census here:

UPDATE: Poll now closed, view the full results here:

The aim of the survey is to identify current auditing levels, which vendors are most active, and any changes in techniques that ITAM Review readers should be aware of. All results will be published on the ITAM Review later in 2020.

Please share your views.

Our previous audit census from 2016 suggested the average audit takes 7.13 months and consumes 194.15 work hours. How has the audit landscape changed since then? Please share your views.

2016 Audit Census Results – Summary

  • Software vendor audits block software market competition and hinder customer innovation
  • Software audits have become a business as usual feature in the IT department with the average audit taking an average 194.15 working hours to resolve with a duration of 7.13 months. IT departments are wasting time trying to interpret licensing terms and defending audits rather than exploring competitive solutions or reviewing their true requirements.
  • Oracle maintains atrocious audit reputation, followed by IBM and Attachmate (now Microfocus)
  • Friendlier ‘reviews’ from the likes of Microsoft are also anti-competitive


Community Survey: Audits during COVID-19


  • The survey only has 8 quick questions and will only take a minute to complete
  • It is completely anonymous
  • All results will be published in full on The ITAM Review later this year


Thanks for your help. Martin

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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