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BDNA has sold PS’Soft to the Allen Systems Group (ASG) for an undisclosed sum. The PR blurb says: “The PS’Soft ITSM suite includes a Service Desk with incident, problem, change, configuration, release, service level and availability management processes, all of which have...
This article has been contributed by Sandi Conrad of Conrad & Associates. Sandi is the author of the “SAM Starter Kit” published by The ITAM Review. One of several causes of compliance issues is poorly managed IT integration during mergers and acquisitions. A merger...