The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Mutual of Omaha Case Study – Controlling Maintenance and Enhancement Spend

Mutual of Omaha - Controlling M&E Spend

Mutual of Omaha - Controlling M&E Spend

Thanks to the Infrastructure Executive Board for sharing this great case study.

It details how Nebraska based Mutual of Omaha took a proactive approach to their ongoing maintenance and enhancement spend using usage monitoring.

SAM specialists David Mansfield and Paul ‘Doc’ Burnham describe the three pillars of their project:

  1. Usage based license negotiation
  2. Maintenance and Enhancement demand management
  3. Early and continuous maintenance and enhancement planning

“Vendors have their own usage reporting tools, but our information is more accurate and they find it hard to disagree. Not a lot of vendors are prepared when you walk in with usage data. We also have some excellent negotiators who are not afraid to use that data.” Dave Mansfield, CSM IT Asset Manager, Mutual of Omaha

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About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

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