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The secrets to ITAM technology success – Community Survey

ITAM Technology Success

What are the secrets to success with ITAM tooling and ITAM Managed Services providers – please share your experiences

Secrets to ITAM Technology Success

What are the secrets to success with ITAM tools and managed service providers?

I would like to revisit research first conducted in 2016 by The ITAM Review to explore how ITAM Review readers are getting on with implementing ITAM tools and engaging with ITAM managed service providers. The original call for participants from 2016 can be found here, and the final results were released as a free video in 2017 here.

Please participate in the survey here:

ITAM Technology Success Factors

This ITAM Review community survey looks at the secrets of success for ITAM tool implementation and what characteristics organisations seek when selecting service providers.

No ITAM tool or Service Provider offers a silver bullet to the complexity of ITAM; it takes a balanced approach of People, Process and Technology – but what are the true secrets to succeeding with ITAM technology? Please share your experiences with us so we can share insights with the ITAM Review community.

The survey is open to all ITAM Review readers, whether you have a SAM/ITAM tool or managed service provider in place or not.

Survey Goals

  • Understand ITAM tool success factors
  • Identify trends in ITAM Tool implementation – techniques and approaches
  • Identify satisfaction levels with existing tools and service providers
  • Build on previous research from 2016 to identify long term trends


  • All results will be published on The ITAM Review for free throughout 2020.
  • All information shared is strictly confidential and it will only take a few minutes to complete.


Thank you in advance for your time.

We value your time and as a token of appreciation for completing our survey, we will be organising a prize draw for Wisdom US 2020.

5 of our survey respondents will have the chance to win a free ticket* to our fourth annual US ITAM conference taking place on 18th & 19th March 2020 at the marvellous University of South Florida, St.Petersburg.

The winners will be announced on 27th February on our LinkedIn page and will receive a private email with more information.

*This special offer applies to new bookings only and is available for end-user delegates. No refunds or transfers will be given against previous bookings made on this event.

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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