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How Vendors Select a Customer For an Audit

Some interesting research here from Ernst & Young.

Their recent SAM survey looked at both vendors and clients to assess attitudes towards vendor audits and SAM adoption.

The research highlights room for improvement on both sides of vendor audit activity; vendors feel compliance is not high enough on customer’s agenda and users expressed dissatisfaction over the quality of work and time taken.

“Faced with the challenge of doing more audits, vendors need to establish formal programmes which are conducted efficiently and in a transparent manner which does not damage the relationship. End users need to get a grip on their software estate so as to minimise the time and resources dedicated to audits and any subsequent penalties for non-compliance”

The paper also states that only 12% have responsibility for monitoring the usage of cloud bad products.

View the Press Release and Download the Paper Here.

How Vendors Select a Customer for an Audit. Original data from "Software compliance without tears – Monitoring customers’ software usage in a complex world" published February 2011 by Ernst and Young. Used with permission.

About Martin Thompson

Martin is owner and founder of The ITAM Review, an online resource for worldwide ITAM professionals. The ITAM Review is best known for its weekly newsletter of all the latest industry updates, LISA training platform, Excellence Awards and conferences in UK, USA and Australia.

Martin is also the founder of ITAM Forum, a not-for-profit trade body for the ITAM industry created to raise the profile of the profession and bring an organisational certification to market. On a voluntary basis Martin is a contributor to ISO WG21 which develops the ITAM International Standard ISO/IEC 19770.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Prior to founding the ITAM Review in 2008 Martin worked for Centennial Software (Ivanti), Silicon Graphics, CA Technologies and Computer 2000 (Tech Data).

When not working, Martin likes to Ski, Hike, Motorbike and spend time with his young family.

Connect with Martin on LinkedIn.

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