The ITAM Review

News, reviews and resources for worldwide ITAM, SAM and Licensing professionals.

Podcast Episode 51: ‘The 6 most important ITAM Processes’

In this Podcast, I catch up with Rory Canavan of SAM Charter about his win in the Excellence Awards 2017, what’s new in the world of SAM Charter and discuss the 6 most important ITAM processes according to Rory.

Podcast Topics

  • Winning ‘Professional of the Year’ in the ITAM Review Excellence Awards 2017
  • About SAM Charter
  • What are SAM tools missing?
  • The 6 most important ITAM processes – Governance, Recycling, Supported software catalogue, Request, Purchase and Deployment
  • Who should own the evaluation process of software in the business?
  • The SAM Charter Process Kit
  • What’s next for Rory?


Rory will be hosting a workshop session on Day 1 of our UK Conference:

ISO 19770-1: 2017 – Rebooted for your pleasure

Rory Canavan will take you through the paradigm shift in approach to SAM that has resulted in this substantial re-write of the ITAM Process Standard. Specific points raised will include:

  • The Departure from Service Management
  • The inclusion of a formal Management System Structure
  • Where have all the processes gone?!

Come and meet Rory and attend his expert session on 5th & 6th June at Mercedes Benz World in Surrey.


View all our podcasts on SoundCloud or iTunes.

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About Victoria Kealy

Victoria works as our Events Manager. If you'd like to get in contact with Victoria, you can connect via LinkedIn or via email at

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